Order Info

At Record Crankshaft we try to make your online shopping experience as easy and user friendly as possible. We provide two options when placing your order. If you are a new customer you can simply add the items you are interested in to your cart and proceed to check out. As a returning customer you can either sign-on and retrieve order history, customer info will be automatically filled or proceed with out signing in and continue placing your order as you normally would.

ONLINE ORDERS

NEW CUSTOMER:

Browse through our website and click on the item you are interested in. You will be sent to the product detail page. Enter a quantity and a select a color if necessary. Place the item in your shopping cart by selecting "Add to Cart". You can either continue shopping or proceed to check out. At any point you may review your item(s) in your cart. If you are finished selecting your item(s) proceed to check out by selecting "Check Out". You will now be prompted to fill out billing and shipping information. You also have the option to register a user I.D. and password for tracking current orders and accessing order history for future orders. You may now submit your order. Once your order is submitted an automatic email will be sent to you containing details of your order.

RETURNING CUSTOMERS:

You may log-in if a user I.D. and password have been set up. By signing in you avoid filling out billing and shipping info. Our system will automatically retrieve your info. You may now continue with the your normal online order.

MINIMUM ORDER:

No Minimum Orders

RETURNS & CREDITS

No merchandise is to be returned without first obtaining a return authorization number from recordcrankshaft.com. Please advise of invoice number, invoice date and reason for your desire to return. No merchandise may be returned after 30 days from invoice date. Any authorized merchandise must be carefully packed and in re-sealeable condition to be accepted for return.

A 20% restocking charge on all returned product when error is not the result of Recordcrankshaft.com.

When shipping a returned merchandise, shipping must be paid for by the buyer.

CANCELING ORDERS & REFUSALS

You may cancel your order at anytime prior to shipment. If for any reason an order is canceled after shipment you will be charged a 20% restocking fee and all responsibility for shipping will be charged to the customer. If an order is refused a 20% restocking fee will be charged to the customer and must accept all responsibility for shipping charges. If you need to cancel an order you MUST cancel prior to shipment via the telephone and receive a cancelation confirmation number. NO cancelations will be accepted via email or phone message.

DAMAGED MERCHANDISE

In the event of damaged merchandise caused by freight carrier. We must be notified with in 5 business days of delivery date.